Thank you for choosing Sorella Hair Studio. Both of our two locations in Athens, GA are known for their talented team and superior customer service. Your experience will begin with a one-on-one consultation, so that we can understand your goals and exceed your expectations. By teaching appropriate techniques and product knowledge, we make it easy for our guests to recreate their look at home. Our team is dedicated to service and value. All of our licensed specialists sincerely enjoy what they do, and it is reflected in the loyalty of our guests. We promise individual attention and great value for all of our guests.
Please arrive 10 minutes prior to your appointment. We schedule appointments according to our availability and specialty. If you are running late, please let us know and we will do our best to accommodate you. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all guests, our treatments are completed as scheduled. We ask that all cancellations are made 24 hours in advance, so that we may accommodate guests on our waiting list. Thank you for your consideration and understanding. Gratuities are not included in the price of services and are greatly appreciated. Suggestions are always welcome.
Each service provider has their own unique talents and strengths that compliment the Sorella team. If you are dissatisfied with a service, please contact us and allow us the opportunity to work through the issue with you. We will do our best to get you back in the studio within 24hrs with the same service provider at no additional cost. We want you to be a raving fan.
We operate on a performance based level system that reflects the demand on the stylist’s time. If you are dissatisfied with a lower level’s service and want a higher level stylist to “fix” the issue, you will be asked to pay the difference in the level pricing.